About Weel

Weel (Previously DiviPay) is Australia’s #1 virtual corporate card and expense management platform.

We’re on a mission to make spend management smarter, simpler, and a little more fun. Our platform gives finance teams real-time visibility and control over company spend - from smart corporate cards to automated accounts payable and effortless expense management - all in one place.

We’re growing fast across Australia (and recently launched in New Zealand), helping thousands of organisations, from purpose driven not-for-profits to ambitious mid-market companies, streamline their finances. Along the way, we’re lucky to have partnered with incredible brands like Petbarn, Yo-Chi, OzHarvest, and The Cowboys.

Backed by a successful $20M Series A raise, we’re investing heavily in what matters most: strengthening our product and building a team of exceptionally talented people who are passionate about changing the way businesses manage spend.

Our impact so far:

• ⭐ 4.8/5 rating on the Xero App Store

• 💳 60,000+ active cardholders across Australia (and growing)

• 🏅 Proud supporter of the Australian team at the 2024 Paris Paralympic Games

• 🏆 Best Card Provider of the Year – Finder Awards

• 🚀 Top 10 Tech Innovator – Australian Financial Review

• 🥇 Platform of the Year, Best for Value, Best for Quality – WeMoney Awards

• 💰 $1.5B+ in spend managed, powering finance teams across every industry

Your impact

At Weel, our Customer Support team is at the forefront of delivering exceptional customer experiences. In this role, you’ll be the voice of our customers - advocating for their needs, solving problems with precision, and ensuring every interaction leaves a great impression.

You’ll work cross-functionally with Engineering, Product, and Customer Success to resolve challenges, improve our platform, and shape the way we support our growing customer base.

This is more than a support role - it’s a launchpad into the tech industry. You’ll work in a fast-paced startup environment with strong leadership, hands-on support from experienced teammates, and exposure to how a financial tech business operates day-to-day.

A day in the life…

• Become an expert in Weel's product features and benefits.

• Quickly and effectively address a high volume of customer inquiries through multiple support channels (email, live chat, screen sharing, etc.) with precision and speed.

• Learn how to tackle account issues and software problems with ease.

• Respond to customer-reported issues and system alerts in real-time with professionalism, ensuring every issue is tracked and resolved.

• Think ahead and identify new ways to improve the product, troubleshoot bugs, and uncover opportunities to boost the customer experience.

• Partner with our Product & Engineering teams to drive stability, and operational success, create helpful knowledge base articles, and foster a culture of efficiency.

• Collaborate with the sales and compliance teams to have users onboarded via the KYB and KYC procedure.

• Uplifting both CSAT and NPS scores by providing exceptional customer experience, offering suggestions and solutions in your day-to-day interactions

• Most importantly, play a part in Weel's mission to provide the best customer experience in the Spend Management space.
  

Skills we’d love you to bring along

• Show off your skills as a wordsmith! Strong written and verbal communication skills are a must-have.

• Problem-solver extraordinaire! We’re looking for people who think for themselves, spot solutions before problems get big, and can navigate challenges with resourcefulness and curiosity.

• You’re always ready for action! Bring your energy and passion to a startup work environment.

• Customer-centric and empathetic, you can prioritise the needs of the customer

• Patience is a virtue, and you've got it in spades.

• Tech-savvy and familiar with software systems, you're always one step ahead.

• Process improvement is your middle name! You've got an eye for finding ways to make things better.

Bonus Points

• An understanding of accounting principles and technology i.e. Xero, MYOB, Quickbooks

Please note, we're a hybrid workplace with flexibility, but this is a Sydney based role.

We have a lot to celebrate at Weel!

We hit some major milestones recently, including a successful $20m Series A raise. Our funding is being put to good use, helping us to grow our product offering, and most importantly, invest in a team of exceptionally talented people.

A number of notable highlights and accolades we’re proud of include:

• The successful launch of our sophisticated new brand that positions us for future growth beyond Australia

• Listed on the Australian Financial Review - Most Innovative Companies

• Winning ‘Partnership of the Year’ alongside Slyp at the 2022 Finnies

• Shortlisted in the Best Small Business App category for the Xero Australia FY23 Awards

• Welcomed over 1,000 attendees at our inaugural Virtual CFO Summit in 2022.

Our growing list of Weel perks:

With the rapid development of AI, we have invested heavily in experimentation to find what tools work for us. Every individual is provided subscriptions to leading agentic coding agents and is encouraged to try new tools regularly.

🎂Birthday leave and a budget to celebrate you!

🎉 Country-wide team events (and travel budgets for interstate employees)

👶 We offer a progressive parental leave policy

🥳 Quarterly budgets for team bonding

🧘🏻‍♀️Wellness leave (no need to throw a “sickie” - your mental well-being is just as important as your physical health)

🪴Study leave, a professional training budget and limitless career-growth opportunities

❤️‍🩹 Access to our Uprise Employee Assistance Program

🐶 Pet-friendly offices

🌞 Summer Fridays

We're better together

At Weel, we’re committed to fostering a genuinely inclusive and equitable workplace that promotes and values diversity: a place where everyone can bring their authentic, whole selves to work.

We celebrate uniqueness and diversity of experiences because we know that bringing together different points of view is our strength.

If you don't think you meet all the requirements of the role, we would still love to hear from you!